AI tool privacy · ClickUp
ClickUp Brain and your company’s data
By David Michaelson, MS Last checked October 24, 2026
The short answer
ClickUp says its AI is not trained on your Workspace data, and its contracts stop its AI providers (OpenAI, Anthropic, Google) from using or keeping it.
Safer setup: Keep Workspace permissions tight, because Brain can use anything the person asking can open, and be careful what knowledge you give AI Agents.
The five answers
Each answer comes from ClickUp’s own policy or help pages, with the link and the date we read it. Setting names are quoted exactly as ClickUp writes them.
| Question | All ClickUp plans |
|---|---|
| Trains on your data by default? | No. ClickUp says ClickUp AI is not trained on data from your Workspace, and its AI partners may not use it for training. Read on October 24, 2026 Source: help.clickup.com |
| How long your data is kept | ClickUp says it has zero data retention agreements with all the AI companies it uses, so they may not keep your data after processing it. ClickUp itself keeps personal data as long as reasonably needed to provide the service. Read on October 24, 2026 Source: help.clickup.com |
| Who can see it | Only what you can already see. Brain uses only Workspace data the person asking can open, and private Brain chats are visible only to the person who started them. ClickUp engineers see a conversation only if you downvote an answer. Read on October 24, 2026 Source: help.clickup.com |
| Where data is stored | On Amazon Web Services. AI requests go to providers such as OpenAI in the United States, even if your Workspace data is hosted in the EU. Read on October 24, 2026 Source: help.clickup.com |
| How to delete | Ask ClickUp to delete your personal information; it deletes it from active databases as soon as practical, though backup copies can be hard to remove. Read on October 24, 2026 Source: clickup.com |
Safer setup, step by step
- Before adding connected-app knowledge to an Agent, remember that anyone who can use the Agent can see answers drawn from it. Source: help.clickup.com for this step
What to write in your policy
Staff use ClickUp Brain only in our company Workspace. Agents get only the knowledge their job needs.