AI tool privacy · ElevenLabs
ElevenLabs and your company’s data
By David Michaelson, MS Last checked October 24, 2026
The short answer
ElevenLabs uses your data to improve its voice models unless you turn off “Improve the models for everyone”; it does not use Enterprise customers’ data by default.
Safer setup: Turn off “Improve the models for everyone” on every account, and get written consent before cloning anyone’s voice.
Plan by plan
Each answer comes from ElevenLabs’s own policy or help pages, with the link and the date we read it. Setting names are quoted exactly as ElevenLabs writes them.
We could not confirm 2 answers on ElevenLabs’s own pages. Those answers say so in plain words and link to the page we checked.
| Question | Free and paid self-serve plans | Enterprise |
|---|---|---|
| Trains on your data by default? | Yes, unless you turn it off. ElevenLabs uses data you provide to improve its audio models; turn off “Improve the models for everyone” in Data use, and new data is no longer used. Read on October 24, 2026 Source: help.elevenlabs.io | No, by default. ElevenLabs says it does not train on Enterprise customers’ data except as needed to provide the service. Some Enterprise customers can also use Zero Retention Mode for eligible API requests. Read on October 24, 2026 Source: help.elevenlabs.io |
| How long your data is kept | ElevenLabs keeps personal information as long as it needs it to provide the service or as the law requires, then deletes or de-identifies it. It says it will not keep data it generates about your voice for more than 3 years after your last interaction. Read on October 24, 2026 Source: elevenlabs.io | Like other plans, unless Zero Retention Mode is on: then most data in eligible API requests and responses is deleted as soon as the request is done. It does not cover use through the website. Read on October 24, 2026 Source: elevenlabs.io |
| Who can see it | Not confirmed. The pages we read do not say plainly who at ElevenLabs can see your audio and text. Page checked: elevenlabs.io, October 24, 2026 | Not confirmed. The pages we read do not say plainly who at ElevenLabs can see your audio and text. Page checked: elevenlabs.io, October 24, 2026 |
| Where data is stored | In the United States. ElevenLabs says your personal information is transferred there for storage, wherever you are. Read on October 24, 2026 Source: elevenlabs.io | In the United States. ElevenLabs says your personal information is transferred there for storage, wherever you are. Read on October 24, 2026 Source: elevenlabs.io |
| How to delete | Use your account settings or ElevenLabs’ online form to ask for a copy of your data or have it deleted. Read on October 24, 2026 Source: elevenlabs.io | Use your account settings or ElevenLabs’ online form to ask for a copy of your data or have it deleted. Read on October 24, 2026 Source: elevenlabs.io |
Safer setup, step by step
- Click your profile icon, open Terms and privacy > Data use, turn off “Improve the models for everyone,” and click Update your choice. Source: help.elevenlabs.io for this step
- For sensitive audio through the API, ask about Enterprise Zero Retention Mode, which deletes most request data right after processing. Source: elevenlabs.io for this step
What to write in your policy
Staff use ElevenLabs only with “Improve the models for everyone” turned off. No customer recordings or voices are uploaded without written consent.