AI tool privacy · Read AI
Read AI and your company’s data
By David Michaelson, MS Last checked October 23, 2026
The short answer
Read AI says it does not train its models on your meetings unless you opt in to its Customer Experience Program; it does use your meetings to personalize the product inside your own account.
Safer setup: Leave the Customer Experience Program off, mark sensitive meetings private, and stop saving audio and video for playback if you only need the report.
Plan by plan
Each answer comes from Read AI’s own policy or help pages, with the link and the date we read it. Setting names are quoted exactly as Read AI writes them.
| Question | Accounts not on Enterprise+ | Enterprise+ |
|---|---|---|
| Trains on your data by default? | No, unless you opt in. Read AI says your meetings are not used to train its models unless you join its Customer Experience Program. Its privacy policy adds that it improves its models in line with your account settings, and it uses your meetings to personalize the product inside your own account. Read on October 23, 2026 Source: support.read.ai | No, unless a user opts in. Read AI says the default is not to use customer data for its models, and contributing is optional. Read on October 23, 2026 Source: support.read.ai |
| How long your data is kept | Read AI keeps audio and video, and what is drawn from them, for no longer than 2 years. On paid accounts, it keeps your data until you stop paying or ask it to delete some or all of it. Read on October 23, 2026 Source: read.ai | Until you stop paying or ask Read AI to delete it, as on other paid accounts. Audio and video, and what is drawn from them, are kept for no longer than 2 years. Read on October 23, 2026 Source: read.ai |
| Who can see it | You and the people the report is shared with, but sharing adds up: anyone who invites Read can add people who get the report, unless the owner marks the meeting private. Read AI says its staff do not listen to customer calls. Read on October 23, 2026 Source: support.read.ai | Workspace owners and admins can turn on Global Report Access, which lets chosen admins view and edit any report owned by workspace members. Read AI keeps a record of who granted it. Read on October 23, 2026 Source: support.read.ai |
| Where data is stored | In the United States. Read AI says meeting data is stored encrypted in the AWS us-east-1 data center in Northern Virginia. Read on October 23, 2026 Source: support.read.ai | In the United States. Read AI says meeting data is stored encrypted in the AWS us-east-1 data center in Northern Virginia. Large group buyers can ask Read AI’s sales team about other locations. Read on October 23, 2026 Source: support.read.ai |
| How to delete | Open the report, click the three dots at the top right, and select “Delete Report.” Only the report owner can delete it for everyone. Read AI says this permanently removes the data from its servers and can’t be undone. Read on October 23, 2026 Source: support.read.ai | Same steps as other accounts. Workspace admins can also choose who may delete reports, including no one. Read on October 23, 2026 Source: support.read.ai |
Safer setup, step by step
- In your account settings, leave the Customer Experience Program off. Read AI says you can opt in or out at any time. Source: read.ai for this step
- Turn off saving audio and video for playback if you only need the report. Read AI says it then keeps no audio or video beyond what it needs to produce the report. Source: support.read.ai for this step
- On Enterprise+, ask Read AI support to turn on a Data Retention Policy, which deletes data automatically after the number of days your organization chooses. Source: support.read.ai for this step
- If you own a meeting, mark it private. Otherwise anyone who invites Read can add people who get the report, and only the owner can lock others out. Source: support.read.ai for this step
What to write in your policy
Staff use Read AI only through our company workspace, and only after everyone in the meeting has been told. The Customer Experience Program stays off.
Building your own approved tools list? The SafeStart Handbook includes one, with company accounts and safer privacy settings.